Terms and Conditions

These terms and conditions relate to the use of the website www.lazulita.pt by users and their relationship with our brand.
The website www.lazulita.pt is owned and managed by Georgia Camila de Oliveira Lobo, a company with tax identification number 289 071 615, with registered office at Av. Dr. Daniel de Matos 8 B – Vila Nova de Poiares, with email contact contacto@lazulita.pt and telephone contact (+351) 910 910 750 (call to the national mobile network).
Please read carefully as these terms and conditions affect your rights and obligations under the law.
If you do not agree with these Terms, please do not access or use the Website.
If you have any questions about these Terms, please contact us.
These Terms and Conditions (hereinafter “Terms”) define the use of the lazulita website (hereinafter “Website”) by users (hereinafter “User”) and their relationship with our brand (hereinafter “We”, “our”). Please read all articles carefully as they affect your rights and duties in accordance with current legislation.
By ordering any of our products or services, the User agrees to be bound by these Terms. 
You should print a copy of these Terms for future reference.

1. Agreement

By using the Website you agree to be bound by these Terms and authorise us to transmit data (including updated information) to obtain information from third parties, including but not limited to, the User's debit and credit card numbers or credit reports in order to authenticate your identity, validate your credit card, obtain initial credit authorisation and authorise individual transactions.

2. Amendments

We reserve the right to:
– update these Terms regularly. It is your responsibility to check for such modifications. These modifications will be applied to the use of the Website after notification of the same, through an announcement on the Website. If the User does not wish to accept the new Terms, they should not continue to use the Website. Continued use of the Website after the effective date of the modifications indicates agreement to be bound by the new Terms;
– modify or withdraw, temporarily or permanently, this Website and the material (or parts) contained therein without prior notice and the User accepts that we cannot be held responsible for any modification or withdrawal of the Website or any content; 
– disable any user identification code or password that we have provided to you, whether chosen by you or assigned by Us, at any time, if in our opinion the User has failed to comply with any clause set out in these Terms.

3. Registration

By using this Website, the User guarantees that:
– is legally capable of entering into binding contracts; 
– the personal information provided at the time of registration is true, accurate, up-to-date and complete in all respects; 
– and is not impersonating another person or entity.
The User undertakes to notify us immediately of any changes to their personal information by email or telephone contact.

4. Privacy Policy

All your personal information will be treated as confidential and will be processed and used in accordance with our Privacy Policy. By using the Website you consent to these processes and guarantee that all information provided is accurate.
When purchasing on this Website, we will ask you to enter personal details so that we can identify you, such as your name, email address, billing address, delivery address, credit card information or other payment methods. We guarantee that this information will be stored by Us, in accordance with all current legal premises in Portugal.

5. Protecting your security

To ensure that your debit, credit or pre-paid card is not being used without your consent, we will validate the name, address and other personal information provided during the ordering process, with appropriate third-party databases. We take the risk of online fraud seriously. There is a possibility that the User may be contacted for additional security checks and, therefore, we ask for your cooperation.
Fraudulent transactions will not be tolerated and any attempt will be reported to the competent authorities.
By accepting these Terms, the User consents to these checks being carried out. By carrying out these checks, the personal information provided by the User may be disclosed to registered credit agencies who may maintain a history of this information. This is done only to confirm the User's identity. We do not carry out any credit checks and your credit rating will not be affected. All information provided by the User will be treated with all security and in accordance with current law.

6. Compliance

This Website may only be used for lawful and legal purposes. The User agrees to comply with all applicable laws, statutes and regulations relating to the Website and its use.
The User agrees not to:
– upload or transmit through the Website any computer viruses, Trojans, Worms, logic bombs or anything created for the purpose of interfering with or disrupting the normal operation of a computer;
– upload or transmit through the Website any defamatory, offensive or obscene material; and
– attempt to gain unauthorised access to the Website, the server where it is hosted or any server, computer or database connected to the Website. You must not attempt any denial of service ("DoS") attacks on our Website.
Any such violations will be reported to the competent authorities and we will cooperate with those authorities by disclosing the User's identity to them. In the event of a breach of this provision, the User's right to access the Website will be immediately terminated.
We will not be liable for any loss or damage caused by a DoS attack, viruses or other technologically harmful material that may affect your computer equipment, programs, data or other proprietary material due to your use of the Website or your download of any material posted there or on any website linked to the Website.

7. Third party links

For the convenience of our customers, the Website may include links to other web pages or material beyond our control. Please note that we are not responsible for such pages or material nor do we review or endorse them. We will not be responsible for the privacy practices or content of these pages nor for any damage, loss or offence caused or allegedly caused in connection with the use of our reliance on any advertising, content, products, materials or services available on such pages or external media.

8. Orders

All orders are subject to acceptance and availability. If the ordered goods are not available, the User will be notified by email (or other means if an email address has not been provided) and may choose to wait for the product to become available in stock or cancel the order.
Any orders placed by the User will be treated as an offer to purchase our goods or services and, as such, we reserve the right to refuse these offers at any time. The User acknowledges that the automated confirmation of your order does not validate our acceptance of your offer to purchase products or services advertised on the Website. The conclusion of a contract between Us and the User will take place when:
(i) payment for the said order is made or; 
(ii) we dispatch the goods or begin the services, whichever is later, at which time an email will be sent to the User confirming that the contract has been concluded (“Shipping Confirmation”).
The contract will relate only to the goods or services whose dispatch has been confirmed in the Shipping Confirmation. 
We will take all possible care to keep the order and payment details secure, so in the absence of negligence on our part, we will not be held responsible for any loss you may suffer if a third party obtains unauthorised access to any data provided by the User when accessing or ordering from the Website.
Products sold on the Website are not for resale or distribution. We reserve the right to cancel orders and suspend accounts that we believe are ordering products in violation of this point.
The User will be responsible for assuming the risk of the products once delivered to the delivery address specified at the time of ordering. We do not accept responsibility when an incorrect delivery address is provided or when the User does not collect the products at the specified delivery address.
Nevertheless, the risk of loss or damage to the products will only be your responsibility after delivery to the delivery address.
Lazulita entrusts the delivery of its orders to an external transport service, sending the ordered product(s) on the days and times used by the logistics company, to the delivery address indicated by the customer.
The estimated delivery time for orders varies between 1 to 2 working days for orders with a delivery address in mainland Portugal and 3 to 5 working days for orders with a delivery address in the Azores or Madeira Archipelagos. Delivery times may be delayed during periods such as Christmas, Black Friday, among others.
The costs applied to the shipping of the order are the responsibility of the customer, and for each order, an automatic calculation of this amount is made during the checkout process, based on the number of items, their weight and dimensions, and the destination address of the order, according to the predefined table: 
Mainland Portugal (purchases up to €80): €3.99
Mainland Portugal (purchases over €80): free
Azores and Madeira: €5.99
Spain, Germany, Austria, Belgium, Slovakia, Slovenia, France, Greece, Netherlands, Hungary, Ireland, Italy, Lithuania, Czech Republic, Denmark, Estonia, Finland, Latvia, Malta, Norway, Poland, Sweden: €5.99 

 

Lazulita is not responsible for any costs associated with possible customs clearance, which remain the responsibility of the customer.
Lazulita will inform the customer of the unavailability of the ordered product(s), and will refund the amount paid within a maximum period of 15 (fifteen) days from the knowledge of the unavailability.
Delivery is considered to have been made with the signature on the delivery receipt at the agreed address.

9. Exchange or cancellation rights

As provided by law, Lazulita allows the exchange and return of items, provided they have not been used by the customer and maintain the same presentation conditions as at the time they were sent.
Exchange or return requests must be unequivocally expressed by sending an email to customer support – apoioaocliente@lazulita.pt, within a maximum period of 14 days after receiving the order.
Exchanges will only be accepted for items of equal or greater value than the item to be exchanged. The costs inherent to the shipping costs of the exchange process are entirely the responsibility of the customer.
In case of return due to defect or other non-conformities with respect to the ordered products, Lazulita assumes responsibility for the collection of the item, namely the values inherent to the shipping costs.
The amount relating to the return will be refunded by bank transfer within a maximum of 14 working days after receipt of the items at our facilities and account information for refund.
Any exchange or return is subject to confirmation by Lazulita after analysis of the condition of the item(s). After receiving the item(s) at our facilities, we will carry out a careful analysis of the same and the return will only be accepted if the following requirements are met:
1.    a) The product(s) show no signs of use or handling;
2.    b) The product(s) maintain their original characteristics and intact labels;
3.    c) The product(s) are complete and were sent together with all the material that accompanied the original order.
Any exchange or return request must indicate the order number and evidence of defect, if any.
 

 

 

10. Prices and payment

The prices displayed on the Website include VAT at the legal rate in force.
The prices presented are correct at the time the information is entered into the system. However, we reserve the right to change prices at any time without prior notice (except for changes affecting orders for which an Order Confirmation has already been sent).
In the unlikely event that the price shown on the confirmation page is incorrect and this error is discovered before we accept the User's order, in accordance with clause 9, we are not obliged to sell the goods at the displayed price. We always try to ensure that the prices of the goods displayed on the Website are accurate but errors can occasionally happen. If we discover an error in the price of the goods ordered by the User, they will be informed as soon as possible and will have the option to keep the order at the correct price or proceed with its cancellation. If the user chooses to cancel and has already paid for the goods (but they have not yet been dispatched), they will be fully reimbursed.
The User confirms that the payment method is managed by them, among the options made available by Lazulita: ATM, credit card, MBWay, PayPal, Google Pay and Apple Pay.
We reserve the right to wait for payment within 24 hours. In the event that payment is not successful, you will be notified via the email address provided.
If you do not wish for us to attempt to reprocess the payment, please cancel your request before processing.
We authorise the use of promotional codes strictly under the terms and conditions under which they were issued, which, among others, may include terms relating to the User's eligibility to use them and a maximum order value. The User must familiarise themselves with these terms and conditions before placing the order as we reserve the right to reject or cancel any orders that do not comply with these Terms even if their credit or debit card has been charged. 
If there is any inconsistency between the terms and conditions under which the promotional codes were issued and these Terms, the terms and conditions of the promotional codes prevail. You can obtain a copy of the terms and conditions of the discount codes through our email or telephone contact.

11. Intellectual property

The content of the Website is protected by copyright, trademarks, databases and other intellectual property rights.
The User acknowledges that the material and content provided as part of the Website will remain with us. You may browse and display the content of the Website on a monitor, store content in electronic format on disk (but never on a server or any storage device connected to a network) or print a copy of the content for personal, non-commercial use, always keeping all and any copyrights and proprietary notices intact.
You may not otherwise reproduce, modify, copy, distribute or use for commercial purposes any of the materials or contents of the Website.

12. Limited Liability

Provision of goods:
(a) In our failure to comply with these Terms, we will only be liable to the User for losses suffered as a result of our failure (whether in contract, tort (including negligence), breach of statutory duties or otherwise) and which are a foreseeable consequence of our failure.
(b) Nothing in these Terms excludes or limits our liability for:
– death or injury caused by negligence;
– fraud or fraudulent conduct;
– any breach of obligations implied by applicable laws;
– defective products under consumer protection law;
– any deliberate breaches of these Terms that would enable a breach of contract; or
– any other matter for which it would be unlawful for us to exclude or attempt to exclude the User's liability
Use of the Website:
The Website is available on an “as is” and “as available” basis without any representation or endorsement and we make no warranties, express or implied, in relation to it or its use.
The User acknowledges that we cannot guarantee nor be responsible for the security or privacy of the Website or any information provided by the User. The User will bear the risk associated with the use of the internet.
Although we try to ensure that the material included on the Website is correct, reliable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for errors or omissions or for the results obtained from the use of such information or any technical problems you may have when using the Website. If we are informed of any inconsistencies on the Website, we will try to correct them as quickly as possible. In particular, we disclaim any responsibility related to:
– incompatibility of the Website with any equipment, programs or telecommunication connections of the User;
– technical problems, including errors or inaccuracies of the Website; and
– failure of the Website to meet the User's requirements.
To the full extent of applicable law, the User agrees that We will not be liable for any consequential or incidental damages (both terms include, without limitation, loss of liquidity, loss of profits, loss of business, loss of anticipated savings, waste of resources, loss of privacy and loss of data) or any other indirect, special or punitive damages arising from or related to the use of the Website.

13. Severability

If any part of the Terms is deemed illegal, void or for any other reason unenforceable, then that part will be considered separable from these Terms and will not affect the viability and execution of any remaining part of these Terms.

14. Waiver

No waiver will be raised by Us as a waiver of any precedent or successive breach in the terms provided.

15. Entire agreement

These Terms form the entire basis of any agreement between Us and the User.

16. Law and jurisdiction

These Terms will be governed and interpreted in accordance with the laws of Portugal and any disputes will be decided exclusively by Portuguese courts.

17. Reviews
By submitting a review, the User grants us the right to publish, translate, derive, distribute and display such content through any communication channel affiliated with us.
The User grants the right to use the name provided in connection with such content if we so wish.
The User agrees to waive the right to be identified as the author of such content and to object disparagingly to this content.