Dispute Resolution
In accordance with and in compliance with the provisions of Law no. 144/2015, of September 8, and its subsequent amendments, Lazulita provides the necessary information so that consumer customers can exercise their right to complain to an official, third-party, and impartial entity that will help them resolve the dispute in question.
What is Alternative Dispute Resolution (ADR) and what are ADR entities?
Alternative Dispute Resolution covers mediation, conciliation, and arbitration of consumer disputes in Portugal. ADR entities are authorized to carry out mediation, conciliation, and arbitration and must be listed in the ADR entities list provided for by Law no. 144/2015. They are independent entities, with specialized staff, who, impartially, on the one hand, help the consumer and the company reach an amicable solution through mediation or conciliation, or, on the other hand, if such an agreement is not reached, allow a decision to be made by arbitrators in a simple and quick process, through arbitration.
If you are not satisfied with the solution presented by our company regarding a dispute, you can contact one of the Alternative Dispute Resolution Entities, whose contacts we disclose:
1. CNIACC – National Center for Consumer Conflict Information and Arbitration
Tel.: 213 847 484;
E-mail: cniacc@unl.pt
2. CIMAAL – Information, Mediation and Arbitration Center for Consumer Conflicts in the Algarve
Tel.: 289 823 135;
E-mail: cimaal@mail.telepac.pt
3. Consumer Conflict Arbitration Center of the District of Coimbra
Tel.: 239 821 690/289.
E-mail: geral@centrodearbitragemdecoimbra.com
4. Consumer Conflict Arbitration Center of Lisbon
Tel.: 218 807 000 / 218807030.
E-mail: juridico@centroarbitragemlisboa.pt;
director@centroarbitragemlisboa.pt
5. Consumer Information and Arbitration Center of Porto
Tel.: 225 508 349 / 225 029 791;
E-mail: cicap@mail.telepac.pt
6. Consumer Conflict Arbitration Center of Vale do Ave/Arbitration Court
Tel.: 253 422 410;
E-mail: triave@gmail.com
7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Tel.: 253 617 604;
E-mail: geral@ciab.pt
8. Consumer Conflict Arbitration Center of the Autonomous Region of Madeira
Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal;
E-mail: centroarbitragem.sras@gov-madeira.pt
9. Insurance Information, Mediation and Ombudsman Center
www.cimpas.pt
Alternatively, you can consult the Consumer Portal, at www.consumidor.pt, or the European Online Dispute Resolution Platform, at http://ec.europa.eu/consumers/odr.
